1. Eligibility for Refunds: Refunds are only available for Annual subscriptions. Requests for refunds must be made within 7 days of the original purchase date.
2. Non-Refundable Items: Promotional or Discounted Subscriptions: These are non-refundable. Pay-per-view or One-time Rental Purchases: These are also non-refundable.
3. Process for Requesting a Refund: User Request: Users must submit a refund request via the platform’s customer support portal. Required Information: Include the subscription details and reason for the refund request.
4. Approval of Refund Requests: Review Period: Refund requests will be reviewed within 5-7 business days. Approval Discretion: Approval is at the discretion of the platform based on the provided reason and usage.