Privacy Policy

Objective and Scope: Welcome to CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our services. This document constitutes an electronic record under the Information Technology Act, 2000, and its associated regulations pertaining to electronic records. It is generated electronically and does not necessitate physical or digital signatures. By accepting these terms of use in any manner or accessing this website, you indicate your consent, agreement, and commitment to comply with, be bound by, and adhere to the Terms of Use and the Privacy Policy outlined herein, which can be accessed at https://www. CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED.com/en and These terms must be read alongside CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED’s Privacy Policy and all relevant laws, rules, regulations, and guidelines governing this document (collectively referred to as this "Agreement"). If you do not agree to these terms of use, you are not entitled to avail of/use the services, and any use thereafter shall be considered unauthorized.

CONTACTING US: Should you need assistance or wish to address any concerns, our dedicated customer support team is available to assist you via email, live chat, or voice call. For inquiries to be handled via email, users can contact us at support@catchmflix.com.

DATA COLLECTION: Information You Provide: When you register for an account, subscribe to our services, or interact with our platform, we may collect personal information. When you utilize or register for our Site, including but not limited to our application, you may be asked to provide certain information, which may include your Personal Information. This information may include, but is not limited to:

• Contact Information: Name, date of birth, email address, phone number, passwords, postal code, gender, occupation, payment details, and other information related to your transactions on our Site.
• Automatically Collected Information: Device Information: Log data, hardware model, operating system version, unique device identifiers, mobile network details (including geographical location information), and usage data. Subscription Details: Your subscription plan, subscription date, subscription end date, and chosen payment method. Browsing Information: This encompasses your watch list, viewing history, cookies, preferences such as likes and dislikes, language preference, communication preferences, streaming location, streaming duration, user events, session data, the type of content you engage with, the number of interactions on our platform, saved and downloaded content, and more. API Information: This refers to the open API data gathered by our analytics team. Demographic Information: This includes details regarding your demographic profile.
• Information from Affiliates, Partners, and Service Providers: Financial Information: For subscription payment purposes, CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED, either directly or through its third-party payment gateway, may collect your card details (debit/credit), as well as any registration details associated with alternative payment options such as Pay-U, G-pay, Paytm, etc. Third-Party Marketing Agencies and Consultancies: This encompasses information relating to potential subscribers, preferred content types, and related data. Mobile and Streaming Device Usage: In certain instances, when accessing our platform services via mobile or internet-connected devices (referred to as "streaming devices"), your personal information may be stored in the memory of these devices. These streaming devices are operated by third parties, each having their own privacy notices or policies governing the handling of personal information independently collected from such devices. It is important to carefully review the privacy notices and policies of these streaming devices. Please note that we are not responsible for the privacy practices of these third parties, and their information practices are not covered by this Privacy Notice.

UTILIZATION OF INFORMATION: We collect and process your personal information only where we have a lawful basis to do so. Our primary objective in gathering your information, including personal details, is to deliver a personalized experience on the CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED Site and its various features. It's important to note that if you choose not to provide consent for us to collect your information, including personal data, we may not be able to fulfill our contractual obligations with you. When we mention "fulfilling the contract," we are referring to the Terms of Use that govern your usage of the CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED Site Service. This means that you may either be unable to access certain features of the CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED Site Service, or we may not be able to provide you with the CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED Site Service in its entirety. The information collected will be utilized solely for the purpose of fulfilling the contract with you. • Engagement and Entertainment: Our aim is to captivate and entertain you exclusively through CATCHMFLIX ENTERTAINMENT PRIVATE LIMITEDx's services and content offerings. • Business Utilization: Your information will be strictly utilized for CATCHMFLIX ENTERTAINMENT PRIVATE LIMITEDx's business purposes, with no sharing of data with third parties (unless explicitly stated in this Privacy Policy). For instance, collected data will be analyzed to understand user behavior and historical usage patterns, thereby gauging interests in various platform content. • Communication and Marketing: We endeavor to keep you informed about CATCHMFLIX ENTERTAINMENT PRIVATE LIMITEDx's services, relevant products, and advertisements. Communication methods may include email campaigns, targeted social media engagement, in-app notifications, electronic messages, etc. • Compliance: We use your information to ensure compliance with our Terms of Use, as well as all relevant laws and regulations. • Security and Protection: Your accounts and activities are verified, monitored, and protected against suspicious or fraudulent activities. We identify violations of CATCHMFLIX ENTERTAINMENT PRIVATE LIMITEDx's policies and applicable laws to safeguard your interests. • Enhanced Service Quality: We strive to provide you with a superior service experience by analyzing your interests and preferences, thereby offering personalized and recommendation-based services tailored to your preferences. • Notification of Updates: We notify you about our latest offers and services through in-app notifications, push notifications, emails, and newsletters. • Preference Analysis: We analyze user preferences to send notifications regarding relevant third-party products or advertisements that align with your interests and preferences. • Relevant Advertising: Relevant products and advertisements are served based on user consent and preferences, ensuring a personalized and tailored experience.

INFORMATION DISCLOSURE: We do not share collected information with any third party for purposes other than those outlined above. However, we may disclose this information to the following entities (including both CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED's internal members and third-party service providers) to fulfill the aforementioned purposes:

• Marketing Team: User data may be utilized by the marketing team for communication purposes, including emails and in-app notifications.
• Customer Support Team: User IDs and personal data are accessible to the customer support team to address user concerns and implement preventive measures.
• Finance Team: Transaction data is utilized by the finance team for financial operations.
• Analytics Team: The analytics team accesses user data to process click, session, and event information.
• IT Team: The IT team has access to user IP addresses and location data.
• Third-Party Service Providers: Relevant user information may be accessed by third-party "Software-as-a-Service" providers in connection with the services and content. Payment Service Providers: Third-party payment gateways and other payment service providers may access necessary financial details of users.

INFORMATION STORAGE: We retain your Personal Information for as long as necessary to provide you with our services and ... in accordance with lawful processing requirements and legal obligations. When determining the duration of data retention, we consider the following:

• Business Record Maintenance: We retain personal data for analysis and/or audit purposes related to our business operations.
• Legal Record Retention: We comply with legal requirements regarding the retention of records.
• Legal Defense: Personal data may be retained to defend or pursue any existing or potential legal claims.
• Complaint Handling: We retain personal information to address any complaints regarding the Platform or services provided on the Platform. Additionally, we may retain some of your Personal Information to fulfill our legitimate business interests, such as fraud detection and prevention, and enhancing safety. For instance, if we suspend a Platform account due to fraud or safety concerns, we may retain certain information from that account to prevent the user from opening a new account in the future. Furthermore, we may retain and use your Personal Information as required to comply with our legal obligations.

Age Restrictions and Content Ratings: CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED offers content suitable for all ages, including children’s videos, as well as content for viewers aged 13+ and 18+. Children’s Privacy: We collect limited personal information from children under 13, such as a parent or guardian’s email address, to provide parental consent for account creation. We do not knowingly collect personal information directly from children without parental consent. Parental Controls: Parents or guardians can set up and manage profiles for their children to access age-appropriate content. We offer tools to restrict content based on age ratings and to monitor viewing activity. 13+ and 18+ Content: ... Content rated 13+ and 18+ is intended for viewers within those age groups. We require users to verify their age before accessing this content to ensure compliance with legal and safety standards.

CHANGES TO PRIVACY POLICY AND YOUR ACCEPTANCE: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. Your continued use of our services after any changes indicates you’re acceptance of the updated Privacy Policy. CATCHMFLIX ENTERTAINMENT PRIVATE LIMITED reserves the right, at its discretion, to modify, amend, add, or remove any part of the Privacy Policy, either wholly or partially, at any time. Any alterations to the Privacy Policy will take effect upon posting. By using the Site, including but not limited to the application, after any changes to the Privacy Policy are posted, you agree to review the Privacy Policy periodically to stay informed of any modifications. Your continued use of the Site following the posting of any changes to the Privacy Policy signifies your acceptance of those changes and constitutes your agreement to be bound by them. Should you disagree with any such changes, your only option is to cease using the Site. If you have any questions or concerns about this Privacy Policy, please contact us at contact@catchmflix.com.